Ken AlbrechtLP Gas

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Ken Albrecht is president of Reliable Propane in Clarence Center, N.Y. Visit www.reliablepropane.com.

Posts by Ken Albrecht

How do business owners contribute economically to their communities? Posted on 17 Nov 2014 in the Blue Flame Blog categories.

When a business donates to charity, it is said to be “giving back to the community.” That phrase has always irritated me. If I have to give something back, it... Read more»

Don’t let distractions knock your company off course Posted on 09 Oct 2014 in the Blue Flame Blog categories.

A perfectly functional passenger jet crashed in the Florida Everglades in December of 1972. Eastern Airlines Flight 401 crashed because all three crew members had been concentrating on a single... Read more»

Get creative and strive to give remarkable service Posted on 05 Sep 2014 in the Blue Flame Blog categories.

A customer stopped in the office to close her account because she was moving out of town. As she walked out the door, I said, “Thank you for your business... Read more»

Don’t keep your customers waiting and wondering Posted on 28 May 2014 in the Blue Flame Blog categories.

An older man called the police to report that someone was breaking into his shed. The dispatcher explained that there weren’t any police cars in the area, but he would... Read more»

Ask questions to uncover, ease customers’ pain Posted on 22 Apr 2014 in the Blue Flame Blog categories.

A woman approached a stock boy in the produce section of a grocery store one day and asked for a half-head of lettuce. He tried to explain that she needed... Read more»

Employee knowledge of company history enhances loyalty Posted on 04 Mar 2014 in the Blue Flame Blog categories.

Do your employees know the history of your company and how it started? Several days after the 1906 San Francisco earthquake, Amadeo Giannini set a wooden plank over two barrels... Read more»

The best ideas come away from the office Posted on 24 Jan 2014 in the Blue Flame Blog categories.

Where were you the last time you had a great idea? Chances are it occurred when you were on vacation, in the shower or while you were driving. This according... Read more»

Identify company’s core values, share them with employees Posted on 21 Nov 2013 in the Blue Flame Blog categories.

It is important that you let your people know what your core values are. If you aren’t sure what they are, meet with your team and write them down. Read more»

The power of benchmarking Posted on 29 Oct 2013 in the Blue Flame Blog categories.

A farmer walked into the henhouse one morning with an ostrich egg in his hand and said, “Look girls, this is what they are doing down the road.” When we... Read more»

Take a moment to ponder Posted on 25 Jul 2013 in the Blue Flame Blog categories.

Have you ever noticed when you buy a new car, you see the same vehicle everywhere? Our minds work like that. Our subconscious is always on the lookout for new... Read more»