Patrick Hyland

The deployment of Ferrellgas' bold new business model has a lot of folks talking, but there is no consensus as to whether the nation's second-largest propane retailer has launched a new and important period in the history of the industry. Read more»

Propane marketers may soon have a way to evaluate competing brandsof equipment beyond the promotional material distributed by productmanufacturers and vendors. Read more»

For more than 20 years, the No. 1 concern of small-business owners nationwide has been the runaway cost of health insurance. Read more»

It's winters like this past one that drive independent propane marketers into an early retirement. Read more»

As I travel around the country talking to retailers, most are quick to mention that customer service and loyalty are what set their business apart from the competition. But, much like safety, I have to wonder how many offer only lip service. Read more»

Here in Ohio, the perception of business conditions among small businesses is falling like the mercury during a January cold snap. Read more»

The arrival of the Christmas season begs the question that hounds Santa-loving kids from 1 to 92: Have you been naughty or nice? Read more»

What have you done to alleviate the terror in the eyes of residents in your hometown who are bracing for a winter that promises higher-than-ever heating bills? Read more»

We all know what most people in the propane industry think of the good folks in Washington, D.C. But what do decision makers in the nation's capital think about our industry? Read more»

The calendar on the wall says its September, but that can't possibly be right. Where did summer go? Read more»