Employee around water cooler stock: Spend some casual time around the water cooler, strike up a personal conversation. Photo iStock.com/Wavebreakmedia

Working with the new boss at your operation

April 15, 2019 By Cathy Wallace

When a longtime employee at a family-owned business is promoted to a management position, it can be a challenge for other employees who now have a new boss.

This article is tagged with Cathy Wallace, HR Solutions, San Isabel Services Propane and posted in Current Issue, Featured

American Cylinder Exchange holds 11 locations with nearly 120 employees in 13 states. Photo courtesy of AXC

LPG Spotlight: American Cylinder Exchange

April 9, 2019 By Joe McCarthy

A culture focused on customer service and people drives growth for multi-state cylinder exchange operation.

This article is tagged with LPG Spotlight, Mike Gioffre, Paraco Gas and posted in Current Issue, Featured

Murray was instrumental in the development of NPGA’s Vision 2014 strategic initiative. Photo courtesy of NPGA.

LP Gas Hall of Fame profile: Ray Murray III

April 8, 2019 By Joe McCarthy

A propane industry veteran is grounded in service and family and now finds a place in the LP Gas Hall of Fame class of 2019.

This article is tagged with LP Gas Hall of Fame, Mike Hopsicker, Nancy Coop, National Propane Gas Association (NPGA), New York, New York Propane Gas Association (NYPGA), Northeast, PERC, Propane Education & Research Council (PERC), Ray Murray Inc. (RMI), state association, Vision 2014 and posted in Current Issue, Featured

Despite their importance, CSRs may, in some cases, be underappreciated and undertrained. Photo: iStock.com/Liderina

Call metrics matter to your propane operation

April 5, 2019 By Christopher Caywood

Propane retailers can improve their customer service operations by investing in voice over Internet protocol (VOIP) phones.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, customer service and posted in Current Issue, Featured

The balance sheet versus the cash flow statement

April 4, 2019 By Jeff Thompson

Propane Resources’ Jeff Thompson tackles which financial record is most important to propane retailers and their business operations.

This article is tagged with In the Know, Jeff Thompson, propane resources and posted in Blue Flame Blog, Current Issue, Featured

The chemical formula for propane adorned Mahre’s license plate. Photo courtesy of the Mahre family.

LP Gas Hall of Fame profile: Bill Mahre

April 2, 2019 By Joe McCarthy

A propane industry journeyman establishes strong safety presence in Minnesota and beyond through work in the courtroom and association.

This article is tagged with Bill Mahre, jay johnston, Minnesota, Minnesota Propane Association (MPA), National Propane Gas Association (NPGA), NPGA, state association and posted in Current Issue, Featured

The changing energy climate presents a challenge for the propane industry. Photo by Joe McCarthy.

The propane industry’s ‘need to disrupt’ a changing energy market

March 28, 2019 By Brian Richesson

Defining the propane industry’s role amid the “crazy things facing us” in an evolving energy market.

This article is tagged with Blossman Gas, Congressional Propane Caucus, National Propane Gas Association (NPGA), Randy Thompson, renewable energy, Stuart Weidie, ThompsonGas and posted in Blue Flame Blog, Current Issue

PERC’s centralized site, propane.com, provides marketers and end users with one destination for everything propane. Photo courtesy of Propane Education & Research Council.

The evolution of PERC’s online presence

March 26, 2019 By Brian Richesson

The Propane Education & Research Council’s (PERC) website consolidation coincides with new digitally dominant consumer education strategy.

This article is tagged with Cinch Munson, Gregg Walker, PERC, Propane Education & Research Council (PERC), Tucker Perkins and posted in Current Issue, Featured

Lugar joined AmeriGas in 2000 as director of supply, logistics and wholesale. Photo courtesy of AmeriGas

LP Gas Hall of Fame profile: David Lugar

March 25, 2019 By Ellen Kriz

Former AmeriGas supply leader David Lugar is remembered for his selflessness and commitment to the greater good of the propane industry.

This article is tagged with Alaska, AmeriGas, David Lugar, joe rose, National Propane Gas Association (NPGA), New England, Northeast, NPGA, PERC, Propane Education & Research Council (PERC), Propane Gas Association of New England (PGANE), state association and posted in Current Issue, Featured, Hall of Fame

The Propane Education & Research Council (PERC) held the National Safety & Trainer’s Conference in January in San Antonio. LP Gas attended the event and captured this photo of PERC’s Elena Scott, left, Stuart Flatow and Courtney Gendron. Soon after the event, Flatow announced he was stepping down as the vice president of safety and training. Photo by Joelle Harms

Faces & Places: March 2019

March 22, 2019 By Joe McCarthy

A look around the propane industry

This article is tagged with Bergquist, PERC, Propane Education & Research Council (PERC), PropanePAC, Rocky Mountain Propane Association, state association, Stuart Flatow and posted in Current Issue, Featured

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