The Propane Education & Research Council (PERC) held the National Safety & Trainer’s Conference in January in San Antonio. LP Gas attended the event and captured this photo of PERC’s Elena Scott, left, Stuart Flatow and Courtney Gendron. Soon after the event, Flatow announced he was stepping down as the vice president of safety and training. Photo by Joelle Harms

Stuart Flatow is stepping down, saying goodbye to PERC

April 23, 2019 By Stuart Flatow

Stuart Flatow provides his thoughts on 18 years of managing the Propane Education & Research Council’s safety and training mission.

This article is tagged with David Lugar, PERC, Propane Education & Research Council (PERC), Stuart Flatow and posted in Current Issue, Featured

An online review software solution helps monitor your online reputation. Photo: iStock.com/nicoelnino

Getting the most from online reviews

April 22, 2019 By Joe Dysart

New tools and technologies, like online review management software, are available to help safeguard the reputations of propane retailers.

This is posted in Current Issue, Featured

Maker’s Mark is a top-shelf purveyor of fine Kentucky bourbon sold in a distinctive squarish bottle hand-sealed in bright red wax. Photo courtesy of Maker’s Mark.

Maker’s Mark better with age and autogas

April 19, 2019 By James Guyette

Propane autogas fuels popular tour buses at the Kentucky bourbon distillery, providing environmental benefits for the grounds.

This article is tagged with autogas, Kentucky and posted in Current Issue, Featured

The NPGA's 2019 Southeastern Convention & International Propane Expo returns to Atlanta on April 13-15. More than 200 exhibitors are expected at the Georgia World Congress Center. Photo: iStock.com/sean pavone

Live from the 2019 Propane Expo

April 15, 2019 By LP Gas

The LP Gas staff is reporting live from the National Propane Gas Association’s Southeastern Convention & International Propane Expo in Atlanta, April 13-15.

This article is tagged with Atlanta, Hanbay, National Propane Gas Association (NPGA), NPGA, Southeastern Convention & International Propane Expo and posted in Featured, News

Employee around water cooler stock: Spend some casual time around the water cooler, strike up a personal conversation. Photo iStock.com/Wavebreakmedia

Working with the new boss at your operation

April 15, 2019 By Cathy Wallace

When a longtime employee at a family-owned business is promoted to a management position, it can be a challenge for other employees who now have a new boss.

This article is tagged with Cathy Wallace, HR Solutions, San Isabel Services Propane and posted in Current Issue, Featured

From left, Ramon González Sr., Ray Murray III, Jeri Mahre and Lajan Lugar. Photo by Joe McCarthy

LP Gas Hall of Fame adds four more to its illustrious ranks

April 12, 2019 By Joe McCarthy

David Lugar, Ray Murray III, Bill Mahre and Ramon González Sr. represent the eighth class to be inducted into the LP Gas Hall of Fame.

This article is tagged with Bill Mahre, David Lugar, LP Gas Hall of Fame, Ray Murray Inc. (RMI) and posted in Featured, Hall of Fame, News

American Cylinder Exchange holds 11 locations with nearly 120 employees in 13 states. Photo courtesy of AXC

LPG Spotlight: American Cylinder Exchange

April 9, 2019 By Joe McCarthy

A culture focused on customer service and people drives growth for multi-state cylinder exchange operation.

This article is tagged with LPG Spotlight, Mike Gioffre, Paraco Gas and posted in Current Issue, Featured

Murray was instrumental in the development of NPGA’s Vision 2014 strategic initiative. Photo courtesy of NPGA.

LP Gas Hall of Fame profile: Ray Murray III

April 8, 2019 By Joe McCarthy

A propane industry veteran is grounded in service and family and now finds a place in the LP Gas Hall of Fame class of 2019.

This article is tagged with LP Gas Hall of Fame, Mike Hopsicker, Nancy Coop, National Propane Gas Association (NPGA), New York, New York Propane Gas Association (NYPGA), Northeast, PERC, Propane Education & Research Council (PERC), Ray Murray Inc. (RMI), state association, Vision 2014 and posted in Current Issue, Featured

Despite their importance, CSRs may, in some cases, be underappreciated and undertrained. Photo: iStock.com/Liderina

Call metrics matter to your propane operation

April 5, 2019 By Christopher Caywood

Propane retailers can improve their customer service operations by investing in voice over Internet protocol (VOIP) phones.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, customer service and posted in Current Issue, Featured

The balance sheet versus the cash flow statement

April 4, 2019 By Jeff Thompson

Propane Resources’ Jeff Thompson tackles which financial record is most important to propane retailers and their business operations.

This article is tagged with In the Know, Jeff Thompson, propane resources and posted in Blue Flame Blog, Current Issue, Featured

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