Provide employees with soft-skills training

April 7, 2022 By Christina Armentano

Paraco Gas is providing employees with soft-skills training to elevate workforce communication, employee mindset and customer satisfaction.

This article is tagged with communication, customer relations, customer service, Paraco Gas, training and posted in Blue Flame Blog, Current Issue, From the Magazine

In the Know: Managing customer information

March 31, 2022 By Tammy Day

Tammy Day, marketing and communications director at Propane Resources, addresses best practices for managing customer lists.

This article is tagged with customer service, In the Know, propane customers, propane resources, Propane Resources LLC and posted in Blue Flame Blog, Current Issue, From the Magazine

Successful companies continually customize products and services to meet customer needs. (Photo: Dilok Klaisataporn/iStock / Getty Images Plus/Getty Images)

Cultivate ‘customer intimacy’

March 18, 2022 By Christopher Caywood

Successful companies must continually customize products and services to meet customers’ changing needs in the digital age.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, customer service, retailer technology, technology and posted in Current Issue, Featured, From the Magazine

Higher energy prices hurt us all

February 22, 2022 By Tom Jaenicke

Tom Jaenicke suggests propane retailers let their customers know that they share the pain of higher energy prices caused by inflation.

This article is tagged with crude prices, customer relations, customer service, marketing, Marketing Mix, propane prices, propane supply, supply and pricing, tom jaenicke, U.S. Energy Information Administration (EIA) and posted in Blue Flame Blog, Current Issue, Featured, From the Magazine

Customer contact: Shift from snail mail to digital communication

December 16, 2021 By Christopher Caywood

Christopher Caywood explains how his company has shifted to digital communications and why it makes sense from demographic and cost standpoints.

This article is tagged with COVID-19, customer service, marketing, retailer technology, technology and posted in Blue Flame Blog, Current Issue, From the Magazine

Propane retailers share outlook on propane supply

November 17, 2021 By Danielle Pesta

2021 LP Gas Growth Summit attendees discuss their outlook on propane supply and strategies to keep customers supplied throughout the year.

This article is tagged with Coles Energy, customer service, LP Gas Growth Summit, propane suppliers, propane supply, supply and pricing and posted in Blue Flame Blog, Featured, Featured Video

LPG Spotlight: Superior Propane

September 1, 2020 By Carly Bemer

Focused on retaining more customers, Ontario-based Superior Propane partnered with an analytics platform to ensure high-quality customer service.

This article is tagged with Canada, customer retention, customer service, LPG Spotlight, Superior Plus Corp., Superior Propane and posted in Current Issue, Featured

Despite their importance, CSRs may, in some cases, be underappreciated and undertrained. Photo: iStock.com/Liderina

Improve customer service with technology

January 31, 2020 By Christopher Caywood

Christopher Caywood defines great service and explains how his propane operation uses technology to improve the customer experience.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, customer service, retailer technology and posted in Current Issue, Featured

Call metrics matter to your propane operation

April 5, 2019 By Christopher Caywood

Propane retailers can improve their customer service operations by investing in voice over Internet protocol (VOIP) phones.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, customer service and posted in Current Issue, Featured

Propane cylinder delivery saves customers time and adds convenience to the cylinder exchange market. Photo courtesy of LPG2U

New cylinder exchange delivery model increases convenience

October 2, 2018 By Joe McCarthy

Companies are filling a niche based on service and savings within the cylinder exchange market.

This article is tagged with Alaska, customer service and posted in Current Issue, Featured

TAG: customer service