Why propane customers need an app
February 17, 2023 By Danielle Pesta
Consider building a mobile app to stay connected with your propane customers. Emily Willis of Blossman Gas explains how the company implemented an app.
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Cargas Energy publishes fourth annual tech report
January 25, 2023 By Brian Richesson
Cargas Energy published its Top Technology Trends in Fuel Delivery Benchmarking Report. The research includes data collected from more than 100 fuel dealers.
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Use marketing as a competitive advantage
May 5, 2022 By Roger Rosenbaum
Propane retailers must adapt their marketing and communication strategies for a post-COVID era to gain a competitive advantage with consumers.
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Provide employees with soft-skills training
April 7, 2022 By Christina Armentano
Paraco Gas is providing employees with soft-skills training to elevate workforce communication, employee mindset and customer satisfaction.
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In the Know: Managing customer information
March 31, 2022 By Tammy Day
Tammy Day, marketing and communications director at Propane Resources, addresses best practices for managing customer lists.
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Cultivate ‘customer intimacy’
March 18, 2022 By Christopher Caywood
Successful companies must continually customize products and services to meet customers’ changing needs in the digital age.
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Higher energy prices hurt us all
February 22, 2022 By Tom Jaenicke
Tom Jaenicke suggests propane retailers let their customers know that they share the pain of higher energy prices caused by inflation.
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Customer contact: Shift from snail mail to digital communication
December 16, 2021 By Christopher Caywood
Christopher Caywood explains how his company has shifted to digital communications and why it makes sense from demographic and cost standpoints.
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Propane retailers share outlook on propane supply
November 17, 2021 By Danielle Pesta
2021 LP Gas Growth Summit attendees discuss their outlook on propane supply and strategies to keep customers supplied throughout the year.
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LPG Spotlight: Superior Propane
September 1, 2020 By Carly Bemer
Focused on retaining more customers, Ontario-based Superior Propane partnered with an analytics platform to ensure high-quality customer service.
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