If your company successfully completed a new tank installation on time and without problems, is the new customer event considered a success if all that Mrs. Smith (the new homeowner) remembers is grumpy workers and tracked flower beds?
Read More In the early 1900s, Italian economist Vilfredo Pareto developed a mathematical formula to describe the uneven distribution of income and wealth in Switzerland.
Read More Of all the useful managerial tools available to retail propane distributors, none may be more underutilized than a well-designed, performance-incentive compensation plan.
Read More Residential real-estate experts have known for years that dollars invested into existing homes for improvements do not return the same value when the homes are sold.
Read More There has been a lot of press in the propane industry lately about the new manual and training DVD prepared by PERC regarding static electricity or static discharge, which can result in an accident at propane-transfer sites. This potential hazard can occur during tank transport at the terminal, the bulk tank operations or at customer sites when cylinders and tanks are being filled. The new manual and training DVD describe why this is a risk that the industry needs to become sensitive to. It also spells out what can be done to minimize this potential risk to our employees and our customers.
Read More Heritage Propane was founded in 1989 based on the principles of integrity, honesty and fairness. For nearly 20 years, Heritage has helped the owners of more than 150 companies transition from the day-to-day operations of their business to realize their financial and personal goals.
Read More Liberty Propane was founded in July 2003 and remains steadfast in acquiring and operating quality retail propane marketers in attractive geographic regions of the country. Led by an experienced management team and driven by quality top-notch employees, Liberty has established an approach to acquisitions, operations and marketing in which superior value and satisfaction is delivered to customers, employees and business partners on a consistent and timely basis.
Read More As acquisitions help Paraco Gas Corp. expand into a regional company, it remains the neighborhood supplier of propane for its customers.
Read More Propane Resources is a full-service consulting firm for the propane industry, and then some. The company’s main services focus around supply and risk management; business valuations and sales; operational consulting; and marketing communications.
Read More Ray Murray Sr. had to quit his job to start Ray Murray Inc (RMI). This decision was a significant one…he had dedicated 25 years to a propane equipment manufacturer. He also had a growing family. But he knew he could do better. Especially in the exceedingly important area of Customer Service.
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