In his latest book blink, author Malcolm Gladwell (also author of The Tipping Point) examines how people make snap judgments. He is fascinated by how, in many circumstances, the snap decisions are better than those using more analysis and information.
Read More Ray Murray Sr. had to quit his job to start Ray Murray Inc. (RMI) This decision was a significant one – he had devoted 25 years to a propane equipment manufacturer. He also had a growing family.
Read More I pose this rhetorical question to examine some of the decisions we make in our propane companies that fly in the face of reaching for maximum financial performance.
Read More It’s often said that you should learn from the mistakes of others because you can never live long enough to make them all yourself.
Read More Continued company growth depends on growing and retaining a strong customer base.
Read More While first intentions should always be to get the customer to comply with safety standards, real world situations can call for tough decisions.
Read More For a variety of companies in myriad industries, a showroom is a great way to show off the latest and greatest products to new and existing customers.
Read More When Jim Ferrell returned from semi-retirement to run the Fortune 1000 company that bears his name in 2001, the 61-year-old industry icon already had decided that drastic change was critical in the face of stiffening competition and spiraling prices.
Read More As I travel around the country talking to retailers, most are quick to mention that customer service and loyalty are what set their business apart from the competition. But, much like safety, I have to wonder how many offer only lip service.
Read More This is the final column in the series of hiring the best in the propane industry. The three original questions I asked in the beginning of the series were.
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