The Face of Delinquency
March 1, 2008 By LP Gas
Every day, Holly Linden contends with an increasing number of customers who cannot afford to pay their propane bill.
Read More Retailers say growing number of low-income customers makes business difficult
March 1, 2008 By LP Gas
The rising cost of propane, coupled with limited federal home-heating assistance for low-income families, is not only putting the squeeze on customers but retailers as well.
Read More Connect with Washington
March 1, 2008 By Carl Hughes
As owners and operators of mostly small-to-medium-size businesses, we tend to focus first on matters that are specific to our marketing footprint. Because our customer base is local, we have an immediate vested interest in local affairs. For our own self-interest, we become actively engaged in organizations like local fire protection or city, county and township government agencies.
Read More Gassing up your propane sales
February 1, 2008 By LP Gas
With today’s heated competitive climate over ever-tightening American energy dollars, being an order-taker and sitting back waiting for the telephone to ring has gone the way of the malt shop, bell-bottoms and mullets.
Read More Study: Easily identifiable personality traits apply to propane industry
February 1, 2008 By LP Gas
Businesses experiencing a complaining customer unhappy over a breakdown in service may now have the tools necessary to create an individualized response to suitably resolve the situation, according to a recently released scientific study.
Read More Because cash is king
October 1, 2007 By Patrick Hyland
Nothing else matters if you can’t pay your bills.
Read More Automated Route Planning on a Budget
October 1, 2007 By LP Gas
Relying on your drivers to execute the best plan for the day’s deliveries could be steering your ledger in the wrong direction, yet a price tag of more than $20,000 for traditional route-planning software may put such systems off the map for your company. A more affordable alternative, though, is set for an October rollout.
Read More Are your salespeople truly selling?
September 1, 2007 By Carl Hughes
This is generally an accurate saying for all of commerce but particularly descriptive of the challenging retail propane markets we face every day. Since we can agree that our retail propane markets are competitive, it stands to reason that – to reach our goals – we need top sales professionals who are the best equipped to bring in the highest quality of new customers.
Read More Propane marketing in a ‘blink’
August 1, 2007 By Carl Hughes
In his latest book blink, author Malcolm Gladwell (also author of The Tipping Point) examines how people make snap judgments. He is fascinated by how, in many circumstances, the snap decisions are better than those using more analysis and information.
Read More Ray Murray Inc.
July 1, 2007 By LP Gas
Ray Murray Sr. had to quit his job to start Ray Murray Inc. (RMI) This decision was a significant one – he had devoted 25 years to a propane equipment manufacturer. He also had a growing family.
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