Mirror, mirror on the wall

November 1, 2006 By Jay Johnston

While first intentions should always be to get the customer to comply with safety standards, real world situations can call for tough decisions.

This article is tagged with Certified Employee Training Program (CETP), customer service, Guest column, jay johnston, National Propane Gas Association (NPGA), NPGA, PERC, Propane Education & Research Council (PERC), safety, safety and training, safety training, training and posted in Current Issue

The best of Drucker on propane

November 1, 2006 By Carl Hughes

Work on the most expensive resource — time — and set goals for productivity and improvement.

This article is tagged with business, business practices, Carl Hughes, Guest column, leadership, management, Peter Drucker, propane business, propane industry, technology and posted in Current Issue

You, your lawyer and the insurer

November 1, 2006 By John McCoy

Understanding the rules between you, your lawyer and the insurance company is important should you ever face a lawsuit defended by an attorney selected by your insurer.

This article is tagged with Guest column, insurance, John McCoy, legal, liability and posted in Current Issue

Effective product pricing

November 1, 2006 By LP Gas

In today’s volatile energy market, the successful propane marketer must know how to effectively price propane. It’s one of the most important skills for any owner/manager to hone.

This article is tagged with energy market, Guest column, PERC, pricing, Propane Education & Research Council (PERC), propane marketer, propane prices, supply and pricing and posted in Current Issue

No good deed goes unpunished

October 1, 2006 By John McCoy

The industry focuses a significant amount of time and resources on warnings programs – and for good reason.

This article is tagged with business, communication, Guest column, John McCoy, legal, propane, propane companies, safety, safety and training, safety programs and posted in Current Issue

Playing out the clock

October 1, 2006 By Lisa Bontempo

As this article goes to print, Congress is winding down and Senators and Representatives are making plans to leave Washington to return to their congressional districts for the important November mid-term elections.

This article is tagged with congress, energy industry, government, Guest column, lisa bontempo and posted in Current Issue

Rally ’round the bobtails

October 1, 2006 By Patrick Hyland

They are at it again. The Department of Transportation’s Pipeline and Hazardous Materials Safety Administration has published yet another proposed increase for the infamous bobtail tax.

This article is tagged with bobtail, bobtails, Department of Transportation (DOT), government, Guest column, National Propane Gas Association (NPGA), NPGA, Patrick Hyland, propane industry, safety and posted in Current Issue

Fishing for world peace and safety

October 1, 2006 By Jay Johnston

My first real vacation in seven years was a fishing trip this summer in the Canadian wilderness with some diverse and distinguished individuals.

This article is tagged with business growth, business safety, Guest column, jay johnston, leadership, propane, safety, safety and training and posted in Current Issue

Focus on contribution, not effort

October 1, 2006 By Carl Hughes

This is the eighth in a series on business topics inspired by the 20th century business management icon Peter Drucker.

This article is tagged with business, business management, Carl Hughes, employees, finance, Guest column, management, Peter Drucker, retail propane and posted in Current Issue

Taking care of your net wealth

October 1, 2006 By LP Gas

Have you ever filed pro se in a lawsuit? If you don’t know what it means (and I wish I didn’t), it means that you represent yourself as your own attorney.

This article is tagged with business, business strategy, EBITDA, Guest column, lawsuits and posted in Current Issue

TAG: Guest column