As I travel around the country talking to retailers, most are quick to mention that customer service and loyalty are what set their business apart from the competition. But, much like safety, I have to wonder how many offer only lip service.
Read More Actions have always been influenced by politics and consensus. It’s much easier to sort out right and wrong when hindsight is 20/20 and situational ethics having been exposed for what they are. But passions run deep and old ways are hard to change. We also don’t like our dirty laundry aired to the world, even when it’s for our own good.
Read More Here in Ohio, the perception of business conditions among small businesses is falling like the mercury during a January cold snap.
Read More If you take the humanity out of the process, employees are a lot like equipment. When bulk trucks need repair, fix them promptly and hopefully you won’t lose too many productive days when it’s in the shop.
Read More In early 2002, I addressed the penalizing tax disadvantages to propane companies that are structured as ‘C’ Corporations.
Read More Industry members involved in the successful fight against risk management plans (RMP) six years ago take note: Senator Susan Collins (R-ME) is expected to introduce the Chemical Facility Anti-Terrorism Act.
Read More Beware of propane systems masquerading as a utility. The general consensus is that propane systems are treated as an unregulated form of energy in the marketplace.
Read More The arrival of the Christmas season begs the question that hounds Santa-loving kids from 1 to 92: Have you been naughty or nice?
Read More For months, the Energy Information Administration has warned of this winter’s rise in home heating costs for consumers. For weeks, Congressional hearings focused on issues related to energy price, supply and infrastructure.
Read More Despite a considerable effort to operate businesses safely, many companies complain that the cost of lawsuits is dragging down their ability to operate profitably.
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