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Create meaningful customer communication

May 25, 2023 By Tom Jaenicke

In his latest column, Tom Jaenicke encourages retailers to let customers know about the sustainability of the propane business.

This article is tagged with communication, customer relations, customer retention, customer service, marketing, Marketing Mix, tom jaenicke, Warm Thoughts Communications and posted in Blue Flame Blog, Current Issue, From the Magazine

Eastern Propane & Oil reflects on 90 years in business

April 13, 2023 By Danielle Pesta

New England-based Eastern Propane & Oil marked its 90th anniversary in business in 2022. The company had multiple initiatives to celebrate.

This article is tagged with customer service, Eastern Propane & Oil, employee retention, family business, Maine, Massachusetts, Mergers and Acquisitions, New Hampshire, Rhode Island, Succession Planning, Vermont and posted in Current Issue, Featured, From the Magazine

Seek decision-making support from industry colleagues

March 23, 2023 By Christopher Caywood

When making decisions for your propane operation, talking with benchmarking colleagues can help you evaluate product options and possible trade-offs.

This article is tagged with Benchmarking Council, Caywood Propane Gas Inc., Christopher Caywood, customer service, marketing, National Propane Gas Association (NPGA), retailer technology, software, tank monitoring, website and posted in Blue Flame Blog, Current Issue, From the Magazine

Driver photo: Urupong/iStock / Getty Images Plus/Getty Images

Cargas Energy publishes fourth annual tech report

January 25, 2023 By Brian Richesson

Cargas Energy published its Top Technology Trends in Fuel Delivery Benchmarking Report. The research includes data collected from more than 100 fuel dealers.

This article is tagged with Cargas, customer service, cybersecurity, mobile technology, propane delivery software, propane retailers, tank monitoring, Technology and posted in News

Use marketing as a competitive advantage

May 5, 2022 By Roger Rosenbaum

Propane retailers must adapt their marketing and communication strategies for a post-COVID era to gain a competitive advantage with consumers.

This article is tagged with communication, competition, COVID-19, crisis communication, customer relations, customer service, marketing, Technology and posted in Blue Flame Blog, COVID-19, Current Issue, From the Magazine

Provide employees with soft-skills training

April 7, 2022 By Christina Armentano

Paraco Gas is providing employees with soft-skills training to elevate workforce communication, employee mindset and customer satisfaction.

This article is tagged with communication, customer relations, customer service, Paraco Gas, training and posted in Blue Flame Blog, Current Issue, From the Magazine

In the Know: Managing customer information

March 31, 2022 By Tammy Day

Tammy Day, marketing and communications director at Propane Resources, addresses best practices for managing customer lists.

This article is tagged with customer service, In the Know, propane customers, propane resources, Propane Resources LLC and posted in Blue Flame Blog, Current Issue, From the Magazine

Successful companies continually customize products and services to meet customer needs. (Photo: Dilok Klaisataporn/iStock / Getty Images Plus/Getty Images)

Cultivate ‘customer intimacy’

March 18, 2022 By Christopher Caywood

Successful companies must continually customize products and services to meet customers’ changing needs in the digital age.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, customer service, retailer technology, Technology and posted in Current Issue, Featured, From the Magazine

Higher energy prices hurt us all

February 22, 2022 By Tom Jaenicke

Tom Jaenicke suggests propane retailers let their customers know that they share the pain of higher energy prices caused by inflation.

This article is tagged with crude prices, customer relations, customer service, marketing, Marketing Mix, propane prices, propane supply, supply and pricing, tom jaenicke, U.S. Energy Information Administration (EIA) and posted in Blue Flame Blog, Current Issue, Featured, From the Magazine

Customer contact: Shift from snail mail to digital communication

December 16, 2021 By Christopher Caywood

Christopher Caywood explains how his company has shifted to digital communications and why it makes sense from demographic and cost standpoints.

This article is tagged with COVID-19, customer service, marketing, retailer technology, Technology and posted in Blue Flame Blog, Current Issue, From the Magazine

TAG: customer service